Our service packages

Ready for anything

With the WF Maschinenbau service packages, we ensure long and reliable operation of your machine. Our “Basic” package is included in the purchase price of your machine. Please contact us for customised packages or to book individual services!

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Services

Basic

Advanced

Excellence

Troubleshooting

WF helpdesk

Ticketing system links with digital lifecycle record for trouble-free service processes

Basic

Advanced

Excellence

Personal contact

Basic

Advanced

Excellence

Remote diagnosis

for identification of cause(s) of problems with the machine

Basic

Advanced

Excellence

SMART glasses

aid for solution of problem(s) using augmented-reality goggles

Basic

Advanced

Excellence

On-site diagnosis

for identification of cause(s) of problems with the machine

Basic

Advanced

Excellence

Training online / offline

General operation

General instruction in the operation of the machine during pre-commissioning at WF

Basic

Advanced

Excellence

I Machine Operation

User knowledge on setting machine up, tool changing, programming and safe handling and use of operating equipment

Basic

Advanced

Excellence

II Machine Maintenance

Know-how on machine mechanics and hydraulics, fault diagnosis and troubleshooting

Basic

Advanced

Excellence

III Programming and Forming Process

Detail knowledge on programming and technologies

Basic

Advanced

Excellence

Follow-up

Individual practical training for advanced practitioners, around four months after commissioning, for optimisation of operation

Basic

Advanced

Excellence

Maintenance

Spares package 4000

Recommended spare parts for the first 4,000 hours of operation

Basic

Advanced

Excellence

Spares package 8000

Recommended spare parts for the first 8,000 hours of operation

Basic

Advanced

Excellence

SMART support

On-line inspection for ascertainment of machine condition via remote access, including recommendations for action

Basic

Advanced

Excellence

SMART AR support

Inspection using AR goggles and remote access for ascertainment of machine condition, including recommendations for action

Basic

Advanced

Excellence

Service Agreement

Entire on-site maintenance of the machine at specified maintenance interval

Basic

Advanced

Excellence